Start with TicketMind.
Scale When You're Ready.
Standard lets teams validate TicketMind on real tickets.
Enterprise deployments expand data access, security, and scale.
Standard
Start using TicketMind in real support workflows Validate the automation on your own data
Free for 30 days, No credit card required.
Enterprise
Deploy TicketMind as production support infrastructure for your teams
Everything in Standard, plus enterprise-grade scale, data, and governance.
Up to 300 AI-assisted tickets/month
- Up to 300 auto-intelligent resolution tickets per month
- TicketMind IQ (web console) – natural language analytics across connected support data (up to 200 insight queries per month)
- One ticketing system (Zendesk OR Jira)
- Transparent reasoning and chain-of-thought
Scale & Volume
- Unlimited auto-intelligent resolution tickets and IQ insight query limits
- TicketMind IQ for Slack & Teams
- Multiple ticketing systems (Zendesk, Jira, ServiceNow, Salesforce Service Cloud)
Knowledge & Data Access
- Documentation & Knowledge Base ingestion (up to 5GB)
- Standard data connectors
- Continuously improving automation knowledge from historical and new tickets within your environment
Deep Data & Real-Time Context
- Enterprise data connectors for real-time operational context (Databricks, Snowflake, S3)
- Advanced knowledge sources (Confluence, Sharepoint, Office365)
- Custom integrations
Visibility & Optimization
- Automation analytics and performance insights
- Human feedback loops
- Customer sentiment and satisfaction scoring
Governance & Compliance
- SOC 2 Type II, ISO 27001
- Private VPC and On-Premise Deployment
- SSO & Audit Logs
Support
- Email support with best-practice onboarding resources
Teams typically move to Enterprise when they expand data access, deployment, or organizational rollout.
Operational Excellence
- Dedicated Success Manager
- Slack Channel
- Priority SLAs
- Expert Forward-Deployed Engineering (FDE) team for automation optimization & guided onboarding
TicketMind combines automation-assisted ticket resolution with natural language analytics across your support data. Bring your own ticket system and data connectivity. No migration required.
Frequently asked questions
TicketMind is an agentic AI-powered support automation that assists technical and product support teams by drafting responses, diagnosing issues, and surfacing insights across your existing support systems.
Unlike chatbots that deflect customers, TicketMind works inside Zendesk, Jira Service Management, ServiceNow, and works across your data sources to diagnose issues, reducing mean time to resolution (MTTR), lowering cost per ticket, and protecting revenue from high-value accounts.
Still have questions?
Our team is here to help. Get in touch and we'll get back to you within 24 hours.